This Privacy Policy describes how Smart Fox Box (the “Site” or “we”) collects, uses and discloses your personal information when you visit or make a purchase from the website.  

1. Collecting Personal Information

When visiting the Site, we collect certain information about your device, your interaction with the Site, and information necessary to process your purchases.  We also collect additional information if your contact us for customer support.  In this Privacy Policy, we refer to any information that can be uniquely identify an individual (including the information below) as “Personal Information”.  See the list below for more information regarding what “Personal Information” we collect and the reasons why. 

• Order Information

• Examples of Personal Information collected: first name, last name, billing and shipping addresses, payment information (including debit and credit card numbers and payment info).
• Purpose of collection: to provide products or services to you to fulfil our contract, to process your payment information, arrange for shipping, and provide you with invoices and/or order confirmations, communicate with you, screen our orders for potential fraud/risk, and when in line with the preferences you have shared with us, provide you with information/advertising relating to our products or services.
• Source of collection: personal information is collected from you
• Disclosure for a business purpose: shared with our processor WooCommerce
  • Device Information
• Examples of Personal Information collected: version of web browser, IP address, time zone, cookie information, what sites or products you view, search terms, and how you interact with the Site.
• Purpose of collection: to load the Site accurately for you, and to perform analytics on the Site usage to optimize our Site.
• Source of collection: collected automatically when you access our Site using cookies, log files, web beacons, tags, or pixels
• Disclosure for a business purpose: shared with our processor WooCommerce

2. Sharing Personal Information

We share your Personal Information with service providers to help us provide our services and fulfil our contracts with you, as described above.  Examples include:

• We use WooCommerce to power our online store
• We may share your Personal Information to comply with applicable laws and regulations, to respond to a subpoena, search a warrant or other lawful request for information we receive, or to otherwise protect our rights.

Behavioural Advertising

We use your Personal Information as described above, to provide you with targeted advertisements/marketing communications we believe may be of interest to you.  Examples include:

• We use Google Analytics to help us understand how our customers use the Site. You can read more about how Google uses your Personal Information here: https://policies.google.com/privacy.  You can also opt-out of Google Analytics here: https://tools.google.com/dlpage
• We share information about your use of the Site your purchases and your and your interaction with our ads on other websites with our advertising partners. We collect and share some if this information directly with our advertising partners, and in some cases through the use of cookies or other similar technologies (which you may consent to, depending on your location).

For more information about how we targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org (online-advertising/how-does-it-work).

Using Personal Information

We use your Personal Information to provide our services to you, which includes processing payments, offering products for sale, shipping and fulfilment of your orders, and keeping you up to date with new products and services on offer.

Cookies

A cookie is a small amount of information that’s downloaded to your computer/device when you visit the Site.  We use several different cookies, including performance, functional, advertising, social media or content cookies.  Cookies make your browsing experience better by allowing the website to remember your actions and preferences (e.g. login and province).  This means you don’t have to re-enter this information each time you visit the website or browse form one page to the next.  Cookies also provide information on how people use the Site, for instance whether it’s their first time visiting or if they are a frequent visitor. 

The length of time a cookie remains on your computer/device depends on whether it is a “persistent”/ “session” cookie.  Session cookies last until you stop browsing and persistent cookies last until they expire/are deleted.  Most of the cookies we use are persistent and will expire between 30 minutes and two years from the date they are downloaded from your device. 

You van control and manage cookies in various ways.  Please keep in mind that removing/blocking cookies can negatively impact your user experience and parts of our website may no longer be fully accessible.

Most browsers automatically accept cookies, but you can choose whether or not to accept cookies through your browser’s “Tools”/ “Preferences” menu.  For more information on how to modify your browser settings or how to block, manage or filter cookies can be found in your browser’s help file or through sites like www.allaboutcookies.org.

Additionally, please note that blocking cookies may not completely prevent how we share information with third parties such as our advertising partners, to exercise your rights or opt-out of certain uses of your information by these parties, please follow the instructions in the “Behavioural Advertising” section above.

Do not track

Please note that because there is no consistent industry understanding of how to respond to “Do Not Track” signals, we do not alter our data collection and usage practices when we detect such a signal from your browser.

Changes

We may update the Privacy Policy from time to time in order to reflect, for example, changes to our practices, or for operational, legal, or regulatory reasons.

Last Updated:  2024/10/01